Issues Signing In
Please try and complete the following:
- Try signing in from a desktop web browser
- If you are no longer a student, enable email forwarding from your Illinois account. Follow the guide
-
Email our general email with the subject line "Mattermost Authentication Help Request" with the following information:
- Your Illinois email
- The year you joined IFE
- Your current geographic location
- The last time you logged in
- If possible, send a screenshot with the error or error message
-
Sending support emails from your Illinois email will expedite support
Issues Creating an Account
If you are having issues creating an account please check the following:
- You are using your Illinois email
- You are physically located in North America
- If located outside North America, try connecting to the Illinois VPN
- Try again by visiting join.illiniformulaelectric.com
If you are still facing issues please email our
general email with the subject line "Mattermost Creation Issue" and the following information:
- Your Illinois email
- Your current geographic location
- A screenshot with the error or error message